- Check In / Check Out
Check In: 3:00 p.m. (UTC-6) Check Out: 12:00 p.m. (UTC-6)
Please note that if you are arriving after 5:30 p.m. please contact reception office at 2675-1131 or send us an email at firstname.lastname@example.org at least 12 hours prior to arrival. Please check you receive a confirmation to make sure we have received an email.
Please note that when available, we can offer a complimentary 30 minutes extra time in the lodge. However, after 30 minutes, there is a $10.00 charge for any additional hours (or 30 minutes). $10.00 per hour. More than 5 hours, an extra night.
Please note that this is subject to availability and needs to check in the reception if available.
Monday-Saturday: 8:00 am- 5:30pm.
Sunday: 7:30 am- 5:30pm
Customer Service (phone): Sunday- Saturday: 8:00 am- 5:30pm
Please note we are very strict and concerned with the maximum capacity in each lodging, for security reasons.
Treehouses: Our rates include 3 people. However, we allow an additional person, child under 11 for $10.00
Apartaments: Our rates include a maximum occupancy of 6 people.
We will not allow additional people from the maximum capacity in the lodging.
All accomodation include breakfast: basic delicious typical breakfast (eggs your choice over flour tortilla, fired beans and plantain) or 2 pancakes, include orange juice and coffee
For additional food and beverage: we offer a la carte restaurant.
4. Cancellation policy
Our policy is 0-5 days prior to arrival, reservations are non refundable
For holidays- Semana Santa, August and New Years -27th of December- 1st of January, reservations are non refundable
Emergencies: We understand there are some last minute emergencies, however we need to have a proof of the emergency. A valid proof such: as certificate of death of a member of the family within 2 days before traveling, a note certified and stamped by a certified doctor that it was dangerous to travel because of the illness (with a detailed explanation of why could not travel.
In These cases there is a penalty fee, service charge fee (administrative fee) depending on the reservation made (within 3-5 days prior to arrival)
$35.00 minimum penalty fee on emergencies.. For last minute cancellations (only in Emergencicies) in less than 48 hours , we will charge a one night fee plus $35.00 (for more than 1 night reservation).
As we are in rural area, for our property it is very difficult to sell again a no-show or last minute cancellations.